Privacy Policy

At Eternal Walls by ETERNA LLP, your privacy is treated with the same care as our designs—thoughtfully and responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you interact with our website, we may collect certain information to provide you with a seamless experience.

This includes:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

Order Information

  • Products purchased

  • Transaction details

  • Payment status

Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

This information helps us understand how our website is used and how we can improve it.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate updates regarding your purchase

  • Respond to your queries or requests

  • Provide design assistance or recommendations

  • Improve website performance and user experience

  • Send relevant updates, offers, or product information (only when appropriate)

We do not use your information unnecessarily or beyond what is required to serve you better.

Sharing of Information

We respect your privacy and do not sell your personal data.

However, we may share limited information with trusted third parties only when necessary, such as:

  • Payment processing partners

  • Shipping and logistics providers

  • Website and analytics tools

These partners are required to handle your information securely and only for the intended purpose.

Data Security

We take reasonable measures to protect your information from unauthorised access, misuse, or disclosure.

While no system is completely secure, we continuously work to maintain a safe and reliable environment for your data.

Cookies & Tracking

Our website may use cookies and similar technologies to:

  • Enhance your browsing experience

  • Understand user behavior

  • Improve website functionality

You can choose to disable cookies through your browser settings if you prefer.

Your Rights

You have the right to:

  • Access or update your personal information

  • Request deletion of your data

  • Opt out of marketing communications at any time

To do so, you can contact us directly using the details below.

Third-Party Links

Our website may contain links to external platforms.
We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, you can reach us at:

Email: eternalwalls.store@gmail.com
WhatsApp: +91 588006166